Frequently Asked Questions

Standard delivery takes 3-5 business days nationwide. Express delivery (1-2 business days) is available for an additional fee. Orders placed before 2:00 PM are processed the same day.

We accept returns within 30 days of purchase. Items must be unworn, with tags attached, and in original packaging. Please see our Returns page for full details.

Please refer to our Size Guide with detailed measurements for each product. If you're between two sizes, we recommend sizing up for the most comfortable fit.

Free shipping is available on all orders over 1,500,000₫. Orders below this threshold will have standard shipping calculated at checkout.

Yes, once your order ships you will receive a confirmation email with a tracking number. You can use this to track delivery status directly on the carrier's website.

We use premium materials including four-way stretch compression fabric, ultra-soft Cloud fabric, and seamless knit technology. Each product page includes detailed fabric information in the description.

Yes, we offer size exchanges within 30 days. Items must have tags attached and be unworn. Contact us at hello@eql-apparel.com to initiate an exchange.

Yes! EQL Rewards lets you earn points with every order. Points can be redeemed for discounts on future purchases. Subscribe to our newsletter to stay updated on the program.